CRM – a tool worth investing in
“How you gather, manage, and use information will determine whether you win or lose.”
A strategy that is well known nowadays is that of CRM or Customer Relationship Management. It helps in managing an organisation’s relationships and interactions with customers and potential customers.
When people refer to CRM, they mean a CRM system, a tool that is used for contact management, sales management, productivity, and more. The simple goal of a CRM system is to improve business relationships, something that everyone wants to do.
The great thing that a CRM system does is to help users focus on their organization’s relationships with individual people including customers, service users, colleagues, or suppliers.
It is actually a process that a business adopts to nurture and manage business relationships.
Our product is a CRM software that improveys customer relationship management by creating a 360° view of the customer, capturing their interactions with the business, and by surfacing the information needed to have better conversations with customers.
This shall enable you to deepen your relationships with customers, service users, colleagues, partners and suppliers.
All businesses need to form good relationships and keep track of prospects and customers. This is crucial for customer acquisition and retention. It is exactly this that is at the heart of a CRM’s function. We can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.
Please note that for forward-thinking businesses, CRM is absolutely necessary.
All teams can use CRM.
Sales teams benefit from CRM by understanding their sales pipeline better.
Sales managers can access reliable information about the progress of individual team members in achieving their sales targets and see how well individual sales teams, products and campaigns are performing.
Sales representatives benefit from reduced admin, a deeper understanding of their clients, and the opportunity to spend more time selling and less time in putting in data.
Marketing teams benefit from CRM by making forecasting simpler and more accurate.
Marketing teams can get clear visibility over every opportunity or lead. They can also see the whole customer journey from enquiry through to sale,. This gives them a better understanding of the sales pipeline or prospective work coming in.
CRM also makes it possible to include information from customers’ public social media activity. This makes us know – their likes and dislikes, and their sentiment about specific brands and businesses.
CRM allows tracking of conversations across channels.
CRM allows us to keep track of customer interactions on various channels so that we know the customers in a better way.
CRM makes supply-chain, procurement and partner management teams manage relationships better.
The teams are able to track meetings with suppliers and partners, record requests made, add useful notes, schedule follow-ups and stay on top of expected next steps.
Further, reporting enables businesses to compare the efficiency of suppliers and so manage their entire supply chain more effectively.
CRM enables HR teams to accelerate the recruitment process and track employee performance.
CRM helps HR by speeding up the on-boarding process, automating the process of managing candidates, analysing resourcing needs and identifying skills gaps, and supporting the pursuit of staff retention targets.
Surely, a CRM is very beneficial and worth investing in.
Don’t delay. Buy our product NOW.